Return & Refund Policy
Your satisfaction and protection are our priority
Simple, fair, and transparent return policy
At HloMart, your satisfaction is our priority. This policy explains your rights and how we handle returns, exchanges, and refunds.
This policy is issued by Torfy LLC, a registered U.S. business located in Taylor, Pennsylvania.
- ✔ Defective or damaged products
- ✔ Incorrect items delivered
- ✔ Unused items in original packaging
Requirements:
- Return within 30 days of delivery
- Item unused and in original condition
- Proof of purchase required
We may request additional verification if needed.
- Damaged or defective items
- Incorrect items
- Size issues (if applicable)
We cover return shipping for:
- ✔ Defective items
- ✔ Damaged items
- ✔ Incorrect orders
Customer pays return shipping for:
- Changed mind
- Unwanted items
Original shipping fees and processing fees may not be refundable.
- ✔ Refund issued within 3–7 business days
- ✔ Returned to original payment method
- ✔ Confirmation email provided
Processing time may vary by bank or payment provider.
📧 Email: info@hlomart.com
- Order number
- Reason for return
- Photos if needed
We will provide instructions and return details.
- ❌ Perishable goods
- ❌ Hygiene or personal items
- ❌ Digital products
- ❌ Custom items
- ❌ Gift cards
- Report within 7 days
- Provide photos
- Include order number
We will issue replacement or refund.
Orders returned due to incorrect address may require additional shipping fees.
Delivery times may vary depending on carrier, weather, or demand.
- We may request additional information
- Returns may be rejected if conditions are not met
- Refunds may be delayed for inspection
📧 Email: info@hlomart.com
📞 Phone: +1(570) 237-0227 (text only — calls not accepted)
💬 WhatsApp Chat: +1(570) 237-0227
🌐 Website: www.hlomart.com